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F.A.Q.

What services are included with my reservation?

Most of our services are accessible free of charge to all our guests, regardless of who you booked with.

Here you will find the details of the services included with direct booking..

For bookings with booking.com, with a gift box or other operators, please refer to their booking pages.

What time can I arrive? When do I have to leave?

Check-in is from 3.00 pm, when we also guarrantee your room is available, but we are waiting for you when you prefer.

Check-out is scheduled by 10.00, but we have a late check-out service which could be perfect if you want to take advantage of the day of departure as well.

Let’s talk on arrival for more details!

What are the hours in the structure?

Reception: from 8.30 to 22

Dinner: from 19.30 to 20.30 (arrival time in the dining room)

Breakfast: from 8 to 10

A la carte lunch: from 12.30 to 13.30

Bar: from 8 to 24

Swimming pool: from 8 to 22

Wellness (with reservation): from 2pm to 10pm; Sat and Sun from 10 to 22

Gym: from 8 to 22

Games room: from 10 to 24

Boulder: 24 / 24h

I have a gift voucher: what can I do?

For bookings with gift voucher we use 2 formulas: early-booking and last minute.

The dates become bookable for the season about 3/4 months before, and we open more about 10-15 days before the arrival date.

Find the online availability calendar directly on the Smartbox / Emozione3 website from which the reservation must be made. Bookable dates are indicated in green.

If you do not find availability on the dates you have chosen, it is possible that other availabilities are released following cancellations or other changes in the booking framework.

Are there still CoVid-19 restrictions?

No, at the moment there are no more relevant restrictions for our Staff and our Guests.

The SPA is the only area that we have kept by reservation and with quotas (for a fee in the winter; included in the summer).

Are pets allowed? And where?

Click on the icon to consult our Pet Policy.

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